Chapter 14: Accident & Emergency Procedures

Immediate Actions at an Accident Scene

• Stop immediately — Do not flee the scene. Hit and run is a serious criminal offense in Malaysia.
• Turn on hazard lights — Alert other road users of the incident.
• Place a warning triangle — At least 50 meters behind your vehicle on a normal road, or 100 meters on a highway.
• Ensure safety first — Check for fire, fuel leaks, or other immediate dangers before approaching injured persons.

Calling Emergency Services

• 999 — Police, ambulance, and fire department (Malaysia emergency number)
• 112 — Universal emergency number (works on all mobile phones, even without a SIM card)
• Provide your location, number of vehicles involved, and whether there are injuries
• Stay on the line until the operator confirms your details

Handling Injured Persons

• Do not move injured persons unless there is immediate danger such as fire or explosion risk
• Moving an injured person incorrectly can worsen spinal or neck injuries
• If trained, provide first aid — control bleeding, keep the person warm, and monitor breathing
• Reassure the injured person and keep them calm until help arrives

Exchanging Information

• Exchange the following with all other parties involved:
• Name and IC number (identity card number)
• Driving license details
• Insurance information (company name and policy number)
• Vehicle registration number
• Take photos of the damage, the scene, and the positions of all vehicles

Making a Police Report

• You must make a police report within 24 hours of the accident
• Bring your driving license, IC, and vehicle registration documents
• The police report is required for insurance claims

Minor Accidents

• If the accident is minor and both vehicles can be moved, move them to the side of the road to avoid blocking traffic
• On highways, move to the emergency lane and stand behind the safety barrier
• Do not stand in the middle of the road or on the highway

Important Reminders

• Do not admit fault at the scene — let the police and insurance companies determine liability
• Do not argue with the other party — stay calm and cooperative
• Failing to stop after an accident carries 15 demerit points and severe legal penalties